Refund Policy

Effective date: 10 September 2026

Last updated: 10 September 2026

This Refund Policy applies to purchases of 99tools Credits and other one-time digital purchases offered through 99tools.tech and app.99tools.tech.

99tools is operated under the 99tools brand by Individual Entrepreneur Kuznets O.S. (FOP Kuznets O.S.).

1. General rule

Purchases of 99tools Credits are generally non-refundable after the Credits have been successfully delivered to the user's account, except where a refund, cancellation, withdrawal or other remedy is required by applicable law or is otherwise granted under this Policy.

Credits are internal digital usage units that are normally made available immediately after a successful purchase. Purchased Credits do not expire solely because time has passed, and Credit packs do not automatically renew.

Nothing in this Policy limits any mandatory refund, cancellation, withdrawal or consumer right that applies under applicable law.

2. Payment providers and checkout

Paid transactions may be processed by a third-party payment provider, payment processor, authorized reseller or Merchant of Record. The applicable provider will be identified or made available at or before checkout.

Depending on the arrangement, provider-specific buyer, refund, cancellation, chargeback or dispute terms may also apply to the payment transaction. A payment provider may issue or require a refund where permitted or required under its terms, applicable law, card-scheme requirements, fraud-prevention procedures or payment-dispute procedures.

Where a refund is processed through a third-party payment provider, 99tools will not make a duplicate direct refund outside that payment channel unless required by law or expressly agreed.

3. When a refund may be available

A full or partial refund may be issued where appropriate, including in the following situations:

• the refund is required by applicable law;
• there is a duplicate charge or another confirmed payment-processing error;
• the purchased Credits or digital entitlement were not delivered and the issue cannot reasonably be corrected;
• a material technical problem attributable to 99tools prevents the paid functionality from being provided as described and the issue cannot reasonably be corrected;
• 99tools agrees, at its discretion and where permitted by law, to resolve an exceptional accidental purchase or similar support case;
• the applicable payment provider issues or requires a refund under its valid procedures or applicable rules.

For accidental purchases, the fact that Credits remain unused may be taken into account, but it does not create an automatic right to a refund.

4. Situations that are normally not refundable

Subject to applicable law and any applicable payment-provider rules, refunds are normally not provided merely because:

• the user changed their mind after using the purchased Credits;
• the user selected the wrong design, mockup, file or settings;
• the user no longer needs the Credits;
• the user expected a subjective visual or commercial result that was not expressly guaranteed by 99tools;
• a third-party marketplace, printer or other service rejects an output for reasons outside 99tools' control;
• the user's own file, design, device, network, browser or other external factor caused the problem.

We will still review genuine technical or billing issues on their facts.

5. How to request a refund

Contact support@99tools.tech and provide, where available:

• the email address used for the 99tools account;
• the order or transaction identifier;
• the purchase date and amount;
• a short explanation of the issue;
• screenshots, error details or other information that may help us investigate.

We aim to acknowledge or respond to refund requests within three business days. More complex technical or payment investigations may require additional time.

Where the purchase was processed by a third-party payment provider or Merchant of Record, the provider may require the refund to be processed through its system. We may direct you to the relevant provider or initiate the request through the applicable provider where appropriate.

6. Effect of a refund on Credits

If a transaction is fully or partially refunded, unused Credits attributable to the refunded amount may be removed from the user's 99tools account.

If Credits from the refunded purchase have already been used, 99tools may make reasonable account adjustments or restrict further use where necessary to prevent duplicate benefit, fraud or refund abuse, subject to applicable law and any binding payment-provider decision.

Credits cannot otherwise be exchanged or redeemed for cash.

7. Chargebacks and unauthorized transactions

If you do not recognize a charge or believe a payment was processed incorrectly, please contact 99tools support promptly so the transaction can be investigated. If the transaction was processed by a third-party payment provider, you may also contact that provider or your bank as appropriate.

Nothing in this Policy restricts a lawful right to dispute a transaction through your bank or payment provider. However, fraudulent disputes, repeated refund abuse or deliberate use of Credits followed by abusive payment disputes may result in account restriction or termination where permitted by law.

8. Statutory withdrawal rights

Depending on your country and whether you are purchasing as a consumer, you may have statutory cancellation or withdrawal rights for digital products or services. Those rights may be affected once digital access or performance begins where applicable law permits and the required consent or acknowledgement has been obtained during the transaction.

Mandatory consumer rights always prevail over this Policy.

9. Changes to this Policy

We may update this Refund Policy to reflect changes in law, the Service, payment-provider requirements or our payment model. The current version and effective date will be published on 99tools.tech.

10. Contact

Refund and technical support: support@99tools.tech

General inquiries: info@99tools.tech